Terms and conditions
Please read carefully
Refunds and Cancellations
Balloon flights are weather dependant. As your comfort and safety are our primary considerations we will not fly if the weather conditions are deemed unsuitable – primarily if it is too windy or too wet. If we are weathered out we will reschedule your flight to another date that suits you. If this is not possible a full refund of any payments made will be given however Bookings made over the internet cannot be refunded, but we are happy to reschedule your flight to another date. If this is unacceptable please book via email or telephone and not via the internet. Cancellation or flight date change by you must be made no later than 48 hours prior to the flight to allow us to re-sell your place. “No-shows” on the day of the flight and late cancellations will not be refunded nor re-booked.
General
- A Flight Booking or a Gift Certificate entitles the holder to participate in a hot air balloon flight with Balloon Down Under. Bookings are essential. Please contact our booking office for information and bookings. Office hours are 8am to 8.30 pm, seven days a week.
- Flight Bookings and Gift Certificates are transferable to another person. Please advise the office if this happens.
- A Child is aged 4 to 14 years inclusive. Children under 4 years old are not eligible to fly.
- We reserve the right to cancel a flight at any time up to the moment of launch.
- Gift Certificates are open dated and valid for 6 months from the date of the Gift “event”. The expiry date can be extended by up to 6 months on application to Balloon Down Under.
- All passengers will be given a Pre-Flight Safety Briefing prior to boarding the balloon and are required to sign a medical check and liability release form prior to the flight.
- Personal belongings such as cameras are taken on board the balloon at passengers own risk.
- All balloons can carry a maximum weight, which varies according to the temperature. To ensure a flight can proceed please advise the office at the time of booking if a passenger’s weight exceeds 115 kg. An extra charge may be applied.
- Disabled Persons: It is recommended that disabled persons seek medical advice before participating in a balloon journey. Civil Aviation Authority rules prohibit certain disabled persons from travelling for safety reasons. Passengers must be able to climb in and out of the basket unaided in order to participate in the balloon journey. Disabled Passengers participating in the balloon flight do so at their own risk and Balloon Down Under accepts no liability for any damage or injury caused.
- Pregnant Persons: Balloon Down Under recommend that pregnant persons seek advice from their Doctor before participating in a balloon journey. Pregnant persons participating in the balloon flight do so at their own risk and Balloon Down Under accepts no liability for any damage or injury caused.
- In some weather conditions a balloon flight may involve a fast and bumpy landing exposing passengers to possible injury. All passengers fly at their own risk.
- It is your responsibility to mention any medical problems, injuries or conditions at the time of booking and to the pilot prior to your flight as we will accept no liability for any incident occurring if you have failed to disclose any pre-existing condition or injury.
- We carry Air Carriers Liability Act Insurance up to $500,000 per passenger and $8,000,000 combined single limit legal liability. This is in addition to $10 million Ground Risks public liability cover. If you require more insurance, see your insurance broker.